teamhatcher Terms of Service
Last updated: July 1, 2026
These Terms of Service (the "Terms") are a binding agreement between TEAMHATCHER LLC, an Arizona limited liability company ("teamhatcher", "we", "us"), and the business that creates an account or otherwise uses the teamhatcher platform at https://www.teamhatcher.com (the "Customer", "you"). By clicking to accept, creating a workspace, or using the Services, you agree to these Terms.
1. Acceptance and eligibility
1.1. The Services are for businesses, not consumers. You may use the Services only if you are acting on behalf of a company, organization, or sole proprietorship, and only for that entity's internal business purposes.
1.2. The person accepting these Terms represents that they are at least 18 years old and have authority to bind the Customer. If you do not have that authority, do not accept these Terms or use the Services.
1.3. These Terms incorporate by reference our Acceptable Use Policy (https://www.teamhatcher.com/legal/aup), our Refund and Cancellation Policy (https://www.teamhatcher.com/legal/refunds), and, where we process personal data on your behalf, our Data Processing Addendum (https://www.teamhatcher.com/legal/dpa). Our Privacy Policy (https://www.teamhatcher.com/legal/privacy) describes how we handle personal data and is provided for notice. If these Terms conflict with the DPA on a data protection matter, the DPA controls.
2. Definitions
"Services" means the teamhatcher platform, including AI-generated Standard Operating Procedures (SOPs) from screen recordings, voice, and notes, role-based content access, ask-your-SOPs question answering, knowledge checks, guided onboarding paths, recurring tasks with subtasks and compliance reporting, in-app team chat with file attachments, time tracking, offer letters with e-signatures, and related features, sites, and support.
"Workspace" means the Customer's environment within the Services, controlled by the Customer's owner and admin accounts.
"Member" means an individual (for example an employee, contractor, or new hire) whom the Customer invites into its Workspace.
"Customer Content" means all data, files, recordings, audio, transcripts, documents, messages, and other materials that the Customer or its Members submit to the Services, together with data about Members that the Customer provides.
"AI Features" means features that use artificial intelligence, including SOP generation and updating, ask-your-SOPs answers, knowledge check drafting, transcription, and embeddings.
"AI Output" means content generated by AI Features in response to Customer Content or prompts.
"Plan" means a subscription tier (Free, Starter, Team, or Business) with the features, seat counts, and monthly AI usage allowances described at https://www.teamhatcher.com/pricing.
"Subprocessor" means a third-party service provider we use to deliver the Services, listed at https://www.teamhatcher.com/subprocessors.
3. Accounts, Workspaces, and Member invitations
3.1. You must provide accurate account information and keep it current. You are responsible for all activity under your Workspace, including activity by your Members, whether or not authorized by you, except to the extent caused by our breach of these Terms.
3.2. Keep credentials confidential. Notify us promptly at support@teamhatcher.com of any suspected unauthorized access.
3.3. Owners and admins control the Workspace: they invite and remove Members, assign roles, set content access, and can view content and records within the Workspace consistent with the product's role-based permissions. As between you and your Members, you are responsible for telling Members how the Workspace is administered and monitored.
3.4. Members use the Services under your account and on your behalf. You will ensure your Members comply with these Terms and the Acceptable Use Policy, and you are responsible for their acts and omissions in the Workspace.
4. Customer responsibilities
4.1. Your content is yours to manage. You are solely responsible for Customer Content, including its accuracy, legality, and your right to submit it. This includes personal information about your employees, contractors, and hires, and any paperwork you upload or send for signature (which may contain sensitive identifiers such as home addresses, Social Security numbers, or tax IDs).
4.2. Notices and consents. You will provide any notices to, and obtain any consents from, your Members and other individuals that are required by law for teamhatcher and its Subprocessors to process their data as described in these Terms, the DPA, and the Privacy Policy. This includes any notices required for screen or audio recording where applicable.
4.3. Lawful use. You will use the Services in compliance with applicable laws, including employment, privacy, recording, and electronic signature laws in the places where you and your Members are located.
4.4. Backups of critical records. The Services include export tools for key records. You are responsible for downloading and retaining copies of documents you are legally required to keep, including signed offer letters and compliance reports.
5. Subscriptions, billing, and AI usage allowances
5.1. Plans and billing. Paid Plans are subscriptions billed monthly or annually in advance through Stripe, our payment processor. Annual billing is discounted (approximately two months free compared with monthly billing). Card data is handled by Stripe; we do not store card numbers.
5.2. Auto-renewal. Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel any time through the Stripe billing portal linked in your Workspace settings; see Section 7 and the Refund and Cancellation Policy.
5.3. AI usage allowances. Each Plan includes monthly allowances for AI Features (for example SOP generations, ask-your-SOPs questions, and transcription minutes). Allowances reset at the start of each billing month and unused amounts do not roll over. When an allowance is exhausted, the related feature may be paused, rate-limited, or reduced until the next reset, or you may purchase an AI Booster or upgrade your Plan. We may adjust allowance amounts prospectively with notice; we will not reduce your allowances during a billing month already paid for.
5.4. AI Booster. The AI Booster is an optional one-time purchase ($10, or the then-current price) that adds a stated amount of AI usage within the current billing month. Booster usage expires at the end of that billing month, does not roll over, and is non-refundable as described in the Refund and Cancellation Policy.
5.5. Seats and overage. Each Plan includes a stated number of seats. The Business Plan includes 30 seats; additional seats are billed at $4 per seat per month (or the then-current rate) for each billing cycle in which the seat is active. Seat reductions take effect at your next renewal.
5.6. Price changes. We may change Plan prices or introduce new charges with at least 30 days' notice by email or in-product notice. Changes take effect at your next renewal. If you do not agree, cancel before the renewal date.
5.7. Taxes. Prices exclude taxes. Where we are required to collect sales tax, VAT, GST, or similar taxes, they will be added at checkout or on the invoice. You are responsible for any taxes other than taxes on our income.
5.8. Upgrades and downgrades. Upgrades take effect immediately with a prorated charge for the remainder of the current cycle. Downgrades take effect at the next renewal. Downgrading may reduce seats, storage, features, and allowances. Content that exceeds the new Plan's limits becomes read-only; if it still exceeds the limits 60 days after the downgrade, we may delete the over-limit content, with email notice before deletion.
6. Free tier, early access, and beta features
6.1. Free Plan. The Free Plan is offered at no charge with limited seats, features, and allowances, which we may change at any time. We may suspend or delete Free Workspaces that have been inactive for 12 months or more, after at least 30 days' notice to the account email.
6.2. Early access pricing. We may offer early-access or promotional pricing with stated eligibility windows and durations. When a promotional period ends, standard pricing applies at the next renewal.
6.3. Beta features. Features labeled beta, preview, or early access are provided as-is, may change or be discontinued at any time, may have separate limits, and are excluded from any service commitments. Use them at your option.
6.4. Feedback. If you give us suggestions or feedback, we may use it without restriction or obligation to you. Feedback does not include your Customer Content.
7. Cancellation and effect of termination
7.1. How to cancel. Cancel any time through the Stripe billing portal in your Workspace settings. Cancellation stops future renewals; your Plan remains active until the end of the paid period. Fees already paid are handled as described in the Refund and Cancellation Policy.
7.2. Data export. For 30 days after your subscription ends or your account is closed, you may export your Customer Content using the product's export tools or by written request to support@teamhatcher.com. Download signed documents and compliance records before closing your account.
7.3. Deletion. After the export window, we will delete or de-identify Customer Content within 60 days, and purge it from backups within a further 90 days, except where we must retain records to comply with law, resolve disputes, or enforce agreements. Details are in the Privacy Policy and DPA.
7.4. Survival. Sections that by their nature should survive (including payment obligations, IP, confidentiality, disclaimers, limitation of liability, indemnification, dispute resolution, and miscellaneous terms) survive termination.
8. Acceptable use
Your use of the Services must comply with the Acceptable Use Policy at https://www.teamhatcher.com/legal/aup, which is part of these Terms. In short: no unlawful content or use, no infringing or malicious material, no abusing AI Features, no bypassing usage limits or security, and no interfering with other customers or the platform. We may remove content or suspend access as described in the AUP and Section 17.
9. AI Features and disclaimers
9.1. How AI Features work. AI Features send relevant Customer Content (for example a screen recording, audio, notes, or SOP text) to our AI Subprocessors to generate drafts, answers, transcripts, and embeddings. Current providers are Anthropic (Claude models, for SOP generation and question answering) and OpenAI (audio transcription and text embeddings). We may change models or providers with equivalent or better capability.
9.2. Human review required. AI Output can be inaccurate, incomplete, outdated, or misleading, and can vary between runs. You must have a qualified person review AI Output before relying on it or distributing it, especially SOPs that touch safety, employment, health, financial, or legal subjects.
9.3. Not professional advice. AI Output and the Services generally are not legal, HR, tax, medical, financial, or other professional advice, and no attorney-client or similar relationship is created. Obtain advice from a qualified professional where the subject matter calls for it.
9.4. No training on your content. We do not use Customer Content to train models of our own, and under our current agreements our AI Subprocessors do not use content submitted through our API integrations to train their models. Processing is performed to deliver the feature you invoked.
9.5. Your prompts, your responsibility. You are responsible for what you and your Members submit to AI Features and for your use of AI Output, including verifying that AI Output does not infringe third-party rights before publishing it outside your Workspace.
10. Intellectual property
10.1. Your content. As between you and us, you own Customer Content. You grant us a worldwide, non-exclusive license to host, store, transmit, process, display, and create derivative works of Customer Content solely to provide, secure, and improve the Services, to comply with law, and as otherwise instructed by you. This license includes processing by our Subprocessors for the same purposes.
10.2. AI Output. As between you and us, you own AI Output generated for your Workspace, and we assign to you any interest we may have in it. You understand that AI systems can produce similar or identical output for different customers, and that AI Output may include material that is not protectable or that requires review for third-party rights.
10.3. Our platform. We and our licensors own the Services, including software, models, interfaces, designs, and documentation, and all related intellectual property. We grant you a limited, non-exclusive, non-transferable right to access and use the Services during the term for your internal business purposes, subject to these Terms. No other rights are granted.
10.4. Restrictions. Except as allowed by law that cannot be excluded, you will not copy, modify, reverse engineer, resell, or create derivative works of the Services, and you will not access the Services to build a competing product.
11. Third-party services and Subprocessors
11.1. We use Subprocessors to run the Services, currently including Supabase (database, authentication, file storage), Vercel (hosting), Anthropic (AI generation and Q&A), OpenAI (transcription and embeddings), Stripe (billing), Resend (transactional email), Documenso (e-signature), and Sentry (error monitoring). The current list and each vendor's purpose is at https://www.teamhatcher.com/subprocessors; the DPA describes how we manage them and how you are notified of changes.
11.2. Payment processing is subject to Stripe's terms. If you connect or use any third-party product alongside the Services, that product is governed by its own terms, and we are not responsible for it.
12. E-signature terms
12.1. Electronic transactions. The Services include sending offer letters and other paperwork for electronic signature via our Subprocessor Documenso. By using e-signature features, you consent, and you will ensure your signers consent, to transact electronically, and you agree that electronic signatures and records may be used in place of ink and paper to the extent permitted by law (including the U.S. ESIGN Act and UETA).
12.2. Your documents, your responsibility. We are not a party to documents you sign or send through the Services. You are solely responsible for: the content, accuracy, and legal sufficiency of your documents; providing any disclosures or consents required by law (including employment-related disclosures for offer letters and any state-specific requirements); confirming that electronic signature is legally valid for the document type and jurisdiction (some documents, such as wills and certain notices, are excluded from e-signature laws); verifying signer identity; and retaining copies for your records.
12.3. Audit trail. The Services capture signature metadata (such as signer email, timestamps, and IP address) to support authenticity. We do not guarantee that any particular document will be enforceable or admissible.
13. Confidentiality
13.1. "Confidential Information" means non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would understand to be confidential, including Customer Content (your Confidential Information) and non-public product, security, and pricing information (our Confidential Information). It excludes information that is or becomes public without breach, was already known without restriction, is independently developed, or is rightfully received from a third party.
13.2. Each party will use the other's Confidential Information only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to employees, advisors, and Subprocessors who need it and are bound by confidentiality obligations at least as protective.
13.3. A party may disclose Confidential Information if required by law or legal process, with prompt notice to the other party where legally permitted so the other party can seek protection.
14. Warranties and disclaimers
14.1. Each party represents that it has the authority to enter into these Terms.
14.2. THE SERVICES, ALL BETA FEATURES, AND ALL AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, TEAMHATCHER AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PURPOSE.
15. Limitation of liability
15.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA (EXCEPT FOR OUR DATA-DELETION OBLIGATIONS IN SECTION 7 AND THE DPA), EVEN IF ADVISED OF THE POSSIBILITY.
15.2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO TEAMHATCHER IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR, FOR CUSTOMERS ON THE FREE PLAN, ONE HUNDRED U.S. DOLLARS ($100).
15.3. The exclusions and cap above do not apply to: (a) Customer's payment obligations; (b) Customer's indemnification obligations under Section 16; (c) a party's gross negligence or willful misconduct; or (d) liability that cannot be limited under applicable law.
15.4. The parties agree these limits are a reasonable allocation of risk reflected in the pricing, and apply even if a remedy fails of its essential purpose.
16. Indemnification
You will defend, indemnify, and hold harmless teamhatcher and its officers, employees, and agents from and against third-party claims, and resulting damages, costs, and reasonable attorneys' fees, arising from: (a) Customer Content, including claims that it infringes or misappropriates third-party rights or was collected or shared without required notices or consents; (b) documents you send or sign through the Services, including employment-related claims by your Members or hires; (c) your or your Members' use of the Services in violation of these Terms, the AUP, or law; or (d) disputes between you and your Members. We will give you prompt notice of the claim, reasonable cooperation (at your expense), and control of the defense, provided you may not settle in a way that imposes obligations on us without our consent.
17. Term, termination, and suspension
17.1. Term. These Terms start when you accept them and continue until your account is closed and all subscriptions have ended.
17.2. Termination for cause. Either party may terminate if the other materially breaches these Terms and does not cure within 30 days of written notice (or immediately for a breach that cannot be cured). You may also close your account at any time; Section 7 governs the effects.
17.3. Suspension. We may suspend or limit access to the Services or specific features, with notice where practicable, if: (a) payment is overdue after notice; (b) we reasonably believe your Workspace is being used in violation of the AUP or law, or poses a security risk to the Services or others; or (c) suspension is required by law or a Subprocessor. We will restore access promptly once the issue is resolved, and we will use suspension as a narrow tool, not a substitute for termination procedures.
18. Changes to these Terms
We may update these Terms from time to time. For material changes, we will give at least 30 days' notice by email or in-product notice, and the changes will take effect at the stated date or your next renewal, whichever is later. If you do not agree, cancel before the changes take effect. Continued use after the effective date is acceptance. The "Last updated" date above reflects the current version.
19. Governing law and venue
These Terms are governed by the laws of the State of Arizona and applicable U.S. federal law, without regard to conflict-of-laws rules. Subject to Section 20, the state and federal courts located in Arizona have exclusive jurisdiction over any dispute not subject to arbitration, and each party consents to their jurisdiction and venue.
20. Dispute resolution; arbitration; class action waiver
20.1. Talk to us first. Before filing a claim, the complaining party will send a written description of the dispute to the other (for teamhatcher: legal@teamhatcher.com), and the parties will try in good faith to resolve it within 30 days.
20.2. Binding arbitration. Except as stated in 20.3, any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, by a single arbitrator, seated in Phoenix, Arizona, conducted in English. Hearings may be held by videoconference where appropriate. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs this Section.
20.3. Carve-outs. Either party may (a) bring an individual claim in small claims court, and (b) seek injunctive or other equitable relief in court to protect intellectual property, Confidential Information, or the security of the Services.
20.4. Class action waiver. DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS. NEITHER PARTY MAY BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION, AND THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court under Section 19.
20.5. Fees. The AAA's rules govern filing and arbitrator fees. Each party bears its own attorneys' fees unless the arbitrator awards them under applicable law.
21. Miscellaneous
21.1. Assignment. You may not assign these Terms without our prior written consent, except to a successor in a merger, acquisition, or sale of substantially all assets, with notice to us. We may assign these Terms to an affiliate or successor. Any other attempted assignment is void.
21.2. Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (for example natural disasters, internet or utility failures, acts of government, labor disputes, or failures of third-party providers), except for payment obligations.
21.3. Severability; waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary, and the rest remains in effect. A failure to enforce a provision is not a waiver.
21.4. Entire agreement; order of precedence. These Terms, together with the AUP, the Refund and Cancellation Policy, the DPA (where applicable), and any mutually executed order or amendment, are the entire agreement about the Services and supersede prior discussions. Terms on a Customer purchase order are void. If documents conflict: a mutually executed amendment or order controls first, then the DPA (for data protection matters), then these Terms, then the incorporated policies.
21.5. Notices. We may give notice by email to your account email or in the product; you may give notice by email to legal@teamhatcher.com (with a copy to support@teamhatcher.com for account matters) or by mail to TEAMHATCHER LLC, [PRIVATE], Arizona, USA. Email notice is effective when sent on a business day.
21.6. Relationship; no third-party beneficiaries. The parties are independent contractors. These Terms create no partnership, agency, or employment relationship, and no third-party beneficiaries, including Members.
21.7. Export and sanctions. You will not use the Services in violation of U.S. export controls or sanctions, and you represent you are not located in an embargoed country or on a restricted-party list.
Questions? Contact legal@teamhatcher.com (legal) or support@teamhatcher.com (support and billing).